Avera Hair Studio Salon Policies

Privacy & Payment Security Policy

At Avera Hair Studio, your privacy and the security of your personal information are extremely important to us. We are committed to protecting your information and maintaining the highest standards of confidentiality and security.

Card on File

To simplify booking, secure reservation deposits, and protect reserved appointment times, Avera Hair Studio may require a valid credit or debit card to be securely stored on file for certain appointments.

Your payment information is processed and stored through our secure salon management and payment processing providers using industry-standard encryption and security protocols. For your protection, Avera Hair Studio does not have access to your complete credit or debit card number and does not store your full payment information on our local systems.

Cards on file are used only for purposes outlined in our salon policies, including:

Reservation Deposits

Cancellation and No-Show Policies

Authorized payment for services and retail purchases

Outstanding balances that have been authorized in accordance with our salon policies

Your Privacy

We respect your privacy and are committed to protecting your personal information.

Avera Hair Studio does not sell, rent, trade, or share your personal information with third parties for marketing or advertising purposes.

The information you provide—including your name, contact information, appointment history, service notes, photographs (when authorized), and payment information—is used solely to:

Schedule and manage appointments

Provide personalized salon services

Communicate regarding appointments and salon updates

Process payments

Maintain accurate guest records

Improve your overall guest experience

Information is shared only with trusted service providers when necessary to operate our business, process payments, or comply with applicable laws.

Our Commitment

Protecting your privacy is an extension of the trust you place in us every time you visit Avera Hair Studio. We are committed to handling your information responsibly, securely, and with the same level of care that we provide throughout every aspect of your salon experience.

Booking & Appointment Policy

At Avera Hair Studio, our mission is to provide every guest with an exceptional salon experience rooted in wellness, artistry, and personalized care. To ensure each visit receives the time and attention it deserves, we've established the following appointment policies to help us respect the time of every guest and every member of our team.

Appointments can be scheduled online, by phone, or in person. Because many of our services are customized and our schedule often fills weeks in advance, we highly recommend pre-booking your future appointments before leaving the salon. This helps you secure your preferred stylist, service, date, and time while maintaining your ideal hair care routine.

While we always do our best to accommodate every request, availability may be limited during our busiest times. Walk-ins are always welcome and we will gladly assist you whenever possible; however, same-day service cannot be guaranteed and may require a wait based on stylist availability.

Cancellation & Rescheduling Policy

We understand that life happens and unexpected situations can arise. If you need to cancel or reschedule your appointment, we kindly request at least 48 hours' notice. This allows us the opportunity to offer your reserved appointment time to another guest and helps our team maintain a full schedule.

When 48 hours' notice is provided, any deposit paid will be refunded or applied toward your rescheduled appointment.

Appointments canceled or rescheduled with less than 24 hours' notice are subject

to 50% payment of total booked service.

These fees are non-refundable and help partially compensate your service provider for the reserved appointment time that can no longer be filled.

We sincerely appreciate your understanding and cooperation. By respecting our scheduling policies, you help us continue providing personalized, high-quality experiences for every guest who visits Avera Hair Studio.

Late Arrival Policy

We understand that traffic, weather, and life's unexpected moments can sometimes make you late. If you're running behind, we kindly ask that you call us as soon as possible so we can determine the best way to accommodate your appointment.

Guests arriving more than 15 minutes late may need to have their service modified, shortened, or rescheduled to ensure we remain on schedule for all guests throughout the day. Whenever possible, our team will make every effort to provide beautiful results within the remaining appointment time while maintaining Avera's standards of quality.

Because your appointment time has been reserved exclusively for you, the full price of the originally scheduled service will still apply, even if the service must be abbreviated due to a late arrival.

Thank you for respecting the time of our team and fellow guests. Your understanding allows us to deliver the thoughtful, personalized experience every guest deserves.

No-Show & Missed Appointment Policy

Your appointment time is reserved exclusively for you. When an appointment is missed without notice, it prevents us from accommodating other guests who may have been waiting for an opening and results in lost time for your service provider.

While we understand that emergencies can happen, appointments that are missed without prior notice ("no-shows") will be charged 100% of the scheduled service total. This fee is non-refundable and helps compensate your stylist for the reserved appointment time.

If an unexpected emergency prevents you from making your appointment, we encourage you to contact us as soon as possible. We will always do our best to work with you whenever circumstances are beyond your control.

Thank you for respecting the time of our team and fellow guests. Your understanding allows us to continue providing the exceptional, personalized experience that defines Avera Hair Studio.

Inclement Weather Policy

Living in Florida means we become experts at tracking tropical storms, afternoon downpours, and the occasional "it's sunny on one side of the street and pouring on the other." While we can't control the weather, we can promise that the safety of our guests and team will always come first.

If severe weather or other emergencies make travel unsafe, our standard cancellation policies will be waived. We never want anyone to feel pressured to travel in unsafe conditions.

If weather impacts your appointment, our team will work diligently to reschedule you at the earliest available opportunity. Should Avera Hair Studio need to close due to inclement weather or another unforeseen emergency, we will contact all affected guests as soon as we have a clear reopening plan and begin rescheduling appointments as quickly as possible.

Whenever it is safe to do so, our team will make every effort to remain open and serve our guests. However, if conditions make travel unsafe, we appreciate your patience and understanding as we prioritize the well-being of everyone in our Avera community.

Children & Guest Policy

To ensure a safe, relaxing, and enjoyable experience for every guest, we kindly ask that children who are not receiving services remain at home during your appointment.

As much as we love seeing families, our salon is an active professional environment with hot styling tools, sharp instruments, chemicals, and limited space. For the safety of children and to maintain a peaceful atmosphere for all guests, we are unable to accommodate unattended children in the salon.

Additionally, we ask that companions who are not receiving services wait outside during your visit, unless prior arrangements have been made. Our intimate salon space is thoughtfully designed to provide a comfortable experience for every guest, and limiting extra visitors helps us maintain a calm, relaxing environment.

We truly appreciate your understanding and cooperation as we prioritize the safety, comfort, and wellness of everyone who visits Avera Hair Studio.

Reservation Deposit Policy

To reserve the dedicated time needed for your customized service, Avera Hair Studio requires a Reservation Deposit for select appointments.

Reservation Deposits are determined by the estimated investment and length of your appointment:

Services under $150: A Reservation Deposit equal to

50% of the estimated service total is required.

Services $150 and over: A $75 Reservation Deposit is required.

Appointments scheduled for 4 hours or longer: A Reservation Deposit equal

to 50% of the estimated service total is required,

regardless of the service price.

A secure payment link will be provided at the time of booking, and your appointment will be confirmed once the required Reservation Deposit has been received.

Your Reservation Deposit will be applied toward your final service total at checkout. Because every service is customized, your final investment may vary based on your consultation, hair length and density, product usage, and any service adjustments needed to achieve your desired results.

Deposit Refund & Rescheduling

We understand that plans can change and strive to be fair to both our guests and our service providers.

48 hours or more before your appointment: Your Reservation Deposit will be 100% refunded or transferred to a future appointment.

Less than 48 hours before your appointment: 50% of your Reservation Deposit will be retained to offset the reserved appointment time. The remaining 50% will be refunded or applied toward a future appointment.

Same-day cancellations or no-shows: Your Reservation Deposit is 100% forfeited and is non-refundable.

Reservation Deposits allow us to reserve uninterrupted time specifically for you while protecting the schedules of our service providers and ensuring we can continue delivering the exceptional, personalized experience that defines Avera Hair Studio.

Guest Satisfaction Guarantee

At Avera Hair Studio, your experience means everything to us. We are committed to delivering beautiful results through thoughtful consultations, customized services, and exceptional care. If your service does not meet the expectations established during your consultation, we want the opportunity to make it right.

Salon Services

Because every salon service is customized and performed by a licensed professional, all salon services are non-refundable once completed.

If you have any questions or concerns regarding your service, please notify our Salon Coordinator within 7 days of your appointment. Prompt communication allows us to evaluate your concerns and determine the best solution.

When appropriate, we will gladly schedule a complimentary adjustment with the original service provider within 7 daysof your original appointment. Adjustments are intended to achieve the original agreed-upon result and are provided at no additional charge.

Please note:

Complimentary adjustments apply only to the original service performed and the goals established during your consultation.

Requests for a different color, haircut, style, or inspiration after your appointment will be considered a new serviceand will be priced accordingly.

If you choose to have another service provider perform your adjustment, additional service fees may apply.

Any concerns that fall outside of these guidelines will be reviewed individually by salon management.

Our goal is always to ensure you leave feeling confident, cared for, and truly at home at Avera Hair Studio.

Retail Products

At Avera Hair Studio, we thoughtfully curate every product we carry to support healthy hair, maintain your salon results, and help you recreate your look at home with confidence. Our team is always happy to provide personalized recommendations and education to ensure you leave with the products best suited for your hair and lifestyle.

Because of the nature of professional haircare products, all retail product purchases are non-refundable.

If you find that a product is not the right fit, we are happy to offer a one-time exchange within 7 days of purchase for a product of equal or greater value. If selecting a product of greater value, the price difference will be due at the time of exchange. The original product must be returned during the exchange and will become the property of Avera Hair Studio.

To ensure fairness for all guests:

Product exchanges are limited to one exchange per original purchase.

Exchanges must be requested within 7 days of the original purchase.

Products returned after 7 days are not eligible for exchange.

If you have questions about how to use your products or need help selecting an alternative, our team is always happy to provide guidance to help you achieve the best results at home.

Thank you for supporting Avera Hair Studio and choosing to shop with a locally owned small business. Your trust allows us to continue investing in exceptional products, advanced education, and the elevated guest experience we're proud to provide.

Pricing & Payment Policy

At Avera Hair Studio, we believe there should never be surprises when it comes to your hair—or your investment. We are committed to providing a personalized experience built on trust, transparency, and exceptional care.

Every service begins with a thorough consultation so you understand the recommended services, estimated investment, and expected results before your appointment begins.

Because every guest's hair is unique, the final investment may vary based on factors such as hair length, density, product usage, additional time required, or changes made during your appointment to achieve your desired results. If your goals or service needs change during your appointment, your stylist will discuss any necessary adjustments and associated investment with you before moving forward whenever possible, ensuring you remain informed every step of the way.

We encourage you to ask questions throughout your appointment. Our goal is for you to feel confident, comfortable, and fully informed about your service and investment from beginning to end.

Accepted Payment Methods

For your convenience, Avera Hair Studio accepts:

Visa

Mastercard

American Express

Discover

We are a cashless salon and do not accept cash for services or retail purchases.

Gratuities may be given through Tippy or in cash, whichever is most convenient for you.

Payment Expectations

Payment in full is due upon completion of your appointment.

Our pricing reflects the time, expertise, professional products, ongoing education, and personalized care that go into every service. Because of this, service pricing is non-negotiable.

If you have any questions regarding your service investment, we encourage you to ask before or during your appointment. We are always happy to explain your service recommendations and pricing so you can make informed decisions with confidence.

Refusal to provide payment for services rendered may be considered theft of services and may be handled in accordance with applicable laws. While we hope this is never necessary, Avera Hair Studio reserves the right to pursue appropriate action to recover unpaid balances.

Flexible Payment Options

For your convenience, Avera Hair Studio offers the option to pay for eligible services and retail purchases using Afterpay or Affirm, subject to approval through each provider.

These financing options allow qualified guests to divide their purchase into manageable payments while still enjoying the personalized care and services they love.

Please note:

Financing approval, payment terms, and eligibility are determined solely by Afterpay and Affirm.

Avera Hair Studio does not approve, manage, or modify financing decisions or payment schedules.

Payment plans are an agreement between you and the financing provider.

Reservation Deposits and salon policies regarding cancellations, no-shows, and adjustments remain in effect regardless of your payment method.

If you're interested in using Afterpay or Affirm for your appointment, our team will be happy to answer questions and guide you through the process before your visit.

Gratuities Through Tippy

At Avera Hair Studio, we use Tippy, a secure, cashless gratuity platform designed specifically for the salon industry. Tippy allows you to leave a gratuity quickly and conveniently using your credit or debit card, without adding it to your salon service transaction.

Using Tippy helps ensure that 100% of your gratuity goes directly to your service provider while offering a simple, secure, and contactless way to show your appreciation. If you prefer, cash gratuities are always welcome as well.

While gratuities are never expected, they are always sincerely appreciated by our team.

Repeated No-Show Policy

At Avera Hair Studio, every appointment is reserved exclusively for you. Repeated missed appointments make it difficult to accommodate other guests and impact the schedules of our service providers. While we understand that unexpected situations can happen, repeated no-shows require additional reservation measures.

Our policy is as follows:

First No-Show

We understand that unexpected situations happen. Your first missed appointment without notice will be documented, and a member of our team will review our Reservation Deposit and Cancellation Policies with you before rescheduling your next appointment.

Second No-Show

A 50% Reservation Deposit will be required to schedule future appointments. If another no-show occurs, the Reservation Deposit will be forfeited.

Third No-Show

Full prepayment of the estimated service investment will be required at the time of booking. If the appointment is missed without notice, the full prepayment will be forfeited.

Please note that if your service requires additional time, products, or services beyond the original estimate, any additional investment will be collected at checkout.

Fourth and Subsequent No-Shows

Guests with four or more documented no-shows may have online booking privileges removed. Future appointments may be scheduled by phone only and will require full prepayment at the time of booking. Avera Hair Studio also reserves the right to decline future appointment requests at its discretion.

These measures help us protect the valuable time of our service providers while ensuring appointment availability for guests who are actively waiting for an opening.

Thank you for respecting the time of our team, our service providers, and fellow guests.

Social Media & Guest Content Policy

At Avera Hair Studio, we believe social media is an extension of our guest experience. It allows us to celebrate beautiful hair, share education, inspire confidence, showcase our team's artistry, and connect with the community we proudly serve.

Our content reflects the values of Avera Hair Studio—professionalism, kindness, creativity, wellness, education, and inclusivity. Whether we're sharing transformations, behind-the-scenes moments, educational content, or celebrating our team and guests, our goal is to create a positive and welcoming online community that reflects who we are.

Our Commitment

As representatives of Avera Hair Studio, our team is expected to conduct themselves with professionalism, integrity, and respect both inside and outside of the salon.

To maintain an inclusive environment for all guests, our business social media channels and official representatives will refrain from posting content that is intentionally divisive, offensive, discriminatory, or inflammatory. Our focus is on sharing our expertise, celebrating our community, educating our guests, and inspiring confidence through the work we do every day.

Employees may have personal opinions that do not reflect the views or values of Avera Hair Studio. Team members are expected to protect the privacy of our guests, coworkers, and business operations and may never disclose confidential client or company information.

Ownership of Content

Avera Hair Studio invests significant time, creativity, education, equipment, and resources into producing professional content that represents our brand. As such, all photographs, videos, graphics, written content, educational materials, marketing assets, and other media created by or for Avera Hair Studio in connection with its business operations are considered proprietary assets of Avera Hair Studio.

Content created during working hours, on company property, using company equipment, featuring Avera Hair Studio's branding, guests, team members, services, or facilities, or produced for the purpose of promoting the salon, is intended for the benefit of Avera Hair Studio and remains part of the salon's marketing library.

Team members may not remove, sell, transfer, edit, license, or commercially repurpose proprietary Avera Hair Studio content without the prior written authorization of salon ownership. The salon reserves the right to use its proprietary content across its website, social media platforms, advertising, print materials, educational resources, and future marketing campaigns.

Guest Photos & Video

Photography and video are an important part of how we showcase our work and celebrate the transformations created by our team. With your permission, we may photograph or record your service for use on our website, social media platforms, educational materials, advertising, or other marketing efforts.

Guests will be asked to complete a Model & Media Release granting permission for Avera Hair Studio to photograph, record, share, repost, and tag content featuring their services.

Your participation is always voluntary. If you prefer not to be photographed or included in any marketing or social media content, simply let a member of our team know before or during your appointment. We are happy to honor your preferences and will always respect your privacy.

Our mission is to inspire confidence both in the salon and online. Every image, video, and interaction we share should reflect the same care, professionalism, creativity, and kindness that every guest experiences when they visit Avera Hair Studio.

Online Booking & New Guest Policy

At Avera Hair Studio, every service begins with understanding your goals, your lifestyle, and your hair. We believe your first visit should be thoughtful, personalized, and never rushed.

Because professional hair services are highly customized, we encourage all new guests seeking color, blonding, corrective color, smoothing treatments, extensions, or other chemical services to begin with a complimentary consultation. This allows us to assess your hair, discuss your desired results, provide an estimated investment, and reserve the appropriate amount of time to achieve your goals.

Our consultations also help us pair you with the stylist whose expertise, specialties, and personality are the best fit for your needs—creating the foundation for a long-lasting relationship with Avera Hair Studio.

Returning guests and guests booking haircut or styling services are welcome to schedule online at their convenience.

If you're unsure which service to book, we're here to help. Simply call or text the salon, and our team will gladly guide you through the booking process or schedule your complimentary consultation.

We look forward to welcoming you to Avera Hair Studio and creating a personalized experience designed just for you.

Health & Wellness Policy

At Avera Hair Studio, the health and well-being of our guests, team, and community are a top priority. Because our services require close, one-on-one contact, we kindly ask that you do not attend your appointment if you are experiencing symptoms of a contagious illness.

If you become ill before your appointment, please notify us as soon as possible. Whenever possible, we will gladly help you reschedule your appointment for a time when you are feeling well.

We understand that unexpected illnesses happen. If illness requires you to cancel or reschedule your appointment, we ask that you provide as much notice as possible. While our standard Reservation Deposit and Cancellation Policies remain in effect, Avera Hair Studio reserves the right to review illness-related cancellations on a case-by-case basis. Our goal is to care for our guests while also respecting the valuable time reserved for our service providers.

Guests who repeatedly cancel appointments due to illness, particularly with little or no notice, may still be subject to our Reservation Deposit, Cancellation, or Repeated No-Show Policies.

If Our Team Becomes Ill

Our commitment to a healthy salon environment applies to our team as well. If a member of our staff becomes ill and is unable to safely perform services, we will contact affected guests as soon as possible.

Whenever available, we will offer the opportunity to see another qualified service provider or assist in rescheduling your appointment for the earliest available opening. While we always strive to provide advance notice, some illnesses occur unexpectedly and may require last-minute schedule adjustments.

Right to Refuse Service & Guest Conduct Policy

At Avera Hair Studio, we are committed to creating a welcoming, inclusive, safe, and respectful environment for every guest and every member of our team. We believe everyone deserves to feel comfortable, valued, and treated with kindness while visiting our salon.

To maintain this environment, Avera Hair Studio reserves the right to refuse or discontinue service at any time if we determine that providing a service would compromise the safety, well-being, or comfort of our guests, team members, or business.

Examples include, but are not limited to:

Guests exhibiting symptoms of a contagious condition or illness that could place others at risk.

Situations that violate Florida State Board of Cosmetology health and sanitation regulations or any applicable local, state, or federal laws.

Requests for services that are unsafe, could compromise the integrity of the hair, or are not in the guest's best interest based on professional judgment.

Situations where realistic expectations cannot be achieved or where the requested results cannot be safely performed.

Abusive, threatening, intimidating, disruptive, or inappropriate behavior toward our team or other guests.

Harassment, discrimination, or hateful conduct of any kind.

Our Commitment to Inclusion

Avera Hair Studio proudly welcomes guests of all backgrounds and is committed to maintaining a salon where everyone is treated with dignity, professionalism, and respect.

We have zero tolerance for discrimination, harassment, bullying, or hateful conduct based on race, color, national origin, ethnicity, religion, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by applicable law.

Likewise, our team is held to these same standards of professionalism, inclusivity, and respect.

If a situation threatens the safety, well-being, or positive experience of our salon community, Avera Hair Studio reserves the right to immediately refuse or discontinue services, request that an individual leave the premises, and, when necessary, contact local authorities.

We appreciate your partnership in helping us create a salon where every guest can relax, feel welcome, and experience the care, professionalism, and kindness that define Avera Hair Studio.